Contact us
Carer Gateway contacts
You can call us or request contact at a time that suits you.
Phone us
Call Carer Gateway on 1800 422 737 Monday to Friday, 8am-5pm. Select option 1 to speak with your local service provider
Have someone call you
Request a call back from your local Carer Gateway provider at a convenient time.
Have someone email you
Request contact by email from your local Carer Gateway provider.
Emergency contacts
In an emergency or if someone is in danger call Triple Zero 000.
If you are in crisis, anxious or depressed and want to talk with someone there is help available.
Translator and interpreter services
If you are more comfortable having a conversation in a language other than English, you can use the Translating and Interpreting Service (TIS).
TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450. TIS can translate in more than 100 languages.
When you call TIS, an operator will ask you what language you need. Tell the operator in English the language you speak.
The operator will then connect you with an interpreter who speaks your language.
You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.
Once you are speaking with the interpreter, explain to them that you would like to contact Carer Gateway on 1800 422 737 and the interpreter will call for you. Once Carer Gateway answers the phone, the interpreter will interpret your conversation.