Website Feedback Form and Survey

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  • If you or the person you care for is in need of urgent medical assistance call Triple Zero (000) immediately.
     
  • If you need emergency respite call Carer Gateway on 1800 422 737. This service is available 24 hours a day, 7 days a week.

Carer Gateway Complaints

If you have a complaint about Carer Gateway, the Department of Social Services (the department) encourage you to engage with your local Carer Gateway service provider to resolve the complaint through their complaints process.

If you remain unsatisfied with the service providers outcome you can then raise your complaint with the department. Please visit the department’s Complaints page for information on how to lodge a complaint with the Feedback and Coordination Team (FCT).

Complaints and feedback will not be responded to via this Website Feedback Form.

Carer Gateway Website Feedback Form

We hope that this website is helpful to you. Our goal is to make it easier for you to find the information and support that you need.

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Carer Gateway Website Survey

Please take this 5 minute survey to rate your experience using the Carer Gateway website:

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