How do I access Carer Gateway services

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Carer Gateway service providers help carers access a range of free services and support just for carers. These services can be accessed in-person, over the phone or online through this website.

Call 1800 422 737 to find out if you are eligible to access services offered by our dedicated team of Carer Gateway service providers across Australia.

 

Call 1800 422 737

Call 1800 422 737 Monday to Friday between 8am and 5pm and select option 1. You will be automatically connected to your local Carer Gateway service provider who will talk with you about your caring role and your support needs.

This may include:

  • Discussing your situation
  • Assessing your needs
  • Providing your details

Have someone contact you

 

Make a plan

Together with your service provider, you will discuss your needs and create a plan regarding the services available that will most benefit you.

Unless it’s an emergency, this could take 30-90mins to understand your situation and create a plan based on your priorities.

What supports are available?

 

Arrange services

The Service Provider will contact services to find the right supports for you. They will then send referrals or book you in for services.

Who is my local provider?

 

Receive support/s

Services are delivered by your local service provider. Depending on your needs these supports could be

  • a one-off
  • for a period of time only
  • ongoing services.

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